Responsible Disclosure Policy
We take the security of our systems seriously, and we value the security community. The disclosure of security vulnerabilities helps us ensure the security and privacy of our users.
We require that all researchers:
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
- Perform research only within the scope set out below;
- Use the identified communication channels to report vulnerability information to us; and
- Keep information about any vulnerabilities you’ve discovered confidential between yourself and Australian Cyber Security Growth Network (AustCyber) until we’ve had 90 days to resolve the issue.
If you follow these guidelines when reporting an issue to us, we commit to:
- Not pursue or support any legal action related to your research;
- Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission).
Out of Scope
Any services hosted by 3rd party providers and services are excluded from scope.
In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:
- Findings from physical testing such as office access (e.g. open doors, tailgating)
- Findings derived primarily from social engineering (e.g. phishing, vishing)
- Findings from applications or systems not listed in the ‘Scope’ section
- UI and UX bugs and spelling mistakes
- Network level Denial of Service (DoS/DDoS) vulnerabilities
Things we do not want to receive:
- Personally identifiable information (PII)
- Credit card holder data
How to report a security vulnerability
If you believe you’ve found a security vulnerability on our platform please notify us by completing the contact form on this page.
Please include a description of the location and potential impact of the vulnerability and we will contact you for further details.